Shipping Return Refund Policy
Shipping Policy
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Do you ship domestic (within continent USA)?
Yes, we do ship domestic within the continent USA via USPS, UPS or similar services. For Alaska, Hawaii and overseas (international), please contact us before ordering at info@thesint.com and we will get back to you with quotes.
Standard shipping: Most economical, usually takes about 5-8 business days in transit*, does include tracking facility.
Ground Shipping: UPS Ground shipping takes 3-5 business days, includes tracking facility
Express Shipping: 2nd Day Express delivery service, includes tracking facility
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Can I send magazine(s) as gift?
Yes, we can ship them as per your instructions and with a message on a gift card. We require a consent letter from the cardholder, along with copy of credit card and driving license. Once the order is shipped to the address provided by you no refunds will be issued for returned / undelivered / wrong delivered parcels under any circumstances.
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Do you ship magazines to prisons?
Yes, we ship to prisons, but there are some restrictions and rules. We advise you check with prison authorities or recipient before ordering. We require a consent letter from the cardholder, along with copy of credit card and driving license. Once the order is shipped to the address provided by you no refunds will be issued for returned / undelivered / wrong delivered parcels under any circumstances.
Returns & Refund Policy
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Regarding Returns and Refunds:
We take pride in providing our customers the best magazine selection possible. By default we ship the most current issue available if nothing is mentioned in comments box.
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Return Policy
Return & Refund Info for Single Issue:
If an Order is wrongfully fulfilled / mis delivered / defective. Please contact customer service at info@thesint.com or call us at 212-391-2004 . We give our customer option to either get a replacement product or grant a full refund.
If for some reason you are not happy with your purchase, you have 22 business days from the day of receipt of package to return us the magazine. The return shipping cost will be taken care of by the customer. Upon receipt of the package we will issue a refund for the value of the product only.
Return & Refund Info for Subscription:Most subscriptions can be canceled except Japanese magazines. Refund will be issued for all the un shipped issues of the subscription.
You may initiate the process by contacting customer support at info@thesint.com and provide them with your subscription details.
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Return Procedure
All returns are to be sent back using the packaging in which order was sent. The package can be returned to the local USPS facility as a refusal to accept delivery. The package will be sent back to the return address on the shipping label. Once the package is received in warehouse, we will begin the refund process. For more information the refund process see below.
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Refund Process
All Credit Card / Debit Card / Gift Card payments will be refunded back on the same account. We process the refund within 24 - 48 hrs after receiving the package, it can take 3-6 business days for the refund to show on the statement based on your bank / financial institution policy.
Paypal payments will be refunded back on the Paypal account used within 24 -48 hrs. This refund usually is instant but sometimes Paypal might hold a transaction for further investigation based on their policies.
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Exchange Policy
If you are unsatisfied with a product or ordered a wrong product, we will be happy to assist you get the right one. For questions on exchanging a product, please contact us at info@thesint.com within 5 business days from the day of receipt of the original order / product. One of our customer service rep will assist you in the exchange process.
Return shipping and additional shipping costs for replacement product will be taken care of by the customer.
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Regarding Claims and Liabilities:
We shall not be liable to the customer or any other party for any direct, indirect, consequential loss of business /sales /profit /goodwill etc., on account of any delay / non receipt / discontinuation of ordered or subscribed magazine(s) from its publisher / whole seller / distributor or for losing / wrong delivery in transit /shipping by carrier company or due to any act of omission or commission by us / our employees /carrier company.
For any fault of ours, our liability will only be limited to refunding actual cost of issue(s) missed /lost by the customer.